Activating your License through the www.mySonicWall.com Registration Site: If you have not already done so, create a registration account on the SonicWall products. It is important to note that the items on this list are cryptographic modules. A module may either be an embedded component of a product or application, or a complete. Dell SonicWALL Firewall Current Running Firmware Minimum Required SonicOS Firmware Version; SuperMassive 9200/9400/9600: 6.1.1.1 or newer: Upgrade not required. What's New in Kiwi CatTools The most recent release version notes will appear by default. If you would like to view an earlier product release please select that. MySonicWALL: Register and Manage your SonicWALL Products and services. Access Control Devices and Systems – 67 Certified Products; Product Assurance Level Certified Scheme; HP XP7 Storage System Control Program 80-01-42-00/00. Your. Sonic. Wall. PLEASE READ THE NOTES BELOW: Incorrectly ordered keys will only be accepted back with prior authorisation from Sonictek and they must be unactivated, and be returned within 1. Support Services. When renewing Sonic. Wall Support Services (including Standard Support, 2. Support, Dynamic Support 8x. Dynamic Support 2. Software and Firmware Updates), the current expiry date is extended by the term purchased i. Years. If your support service has already expired and you purchase a 1 year subscription, this will mean that the term is reduced because the new subscription starts when the previous one ended. However, Sonic. Wall withdrew the separate Support Reinstatement option in March 2. Years. When activating a multi- year support subscription on an expired support product, it will automatically start on the date activated and run for the full duration purchased.* Please remember to always keep an up- to- date settings file in case you need to rebuild from a factory reset, or need new/replacement hardware. See this Knowledge Base article for details. Security Services. When renewing Sonic. Wall Security Services (including Gateway Anti- Virus/Anti- Spyware/Intrusion Prevention Service, Content Filtering Service, Enforced Client Anti- Virus, Client/Server Anti- Virus, Comprehensive Anti- Spam), the current expiry date is extended by the term purchased i. Years. If the security service has already expired it will start from the date when activated and is not back- dated like support. Comprehensive Gateway Security Suite (CGSS) or Advanced Gateway Security Suite (AGSS)Sonic. Wall CGSS and AGSS includes 2. Support (from Sonic. Wall) & Security Services, and the renewals work the same as those above i. Terms & conditions: sonicwall support services general terms and conditions: the following are the terms and conditions under which sonicwall, inc.If your dynamic support has already expired you may want to consider adding a 2, 3, 4 or 5 Year CGSS/AGSS subscription that includes Support Reinstatement and therefore will ensure you have the full term for support. Endpoint Anti- Virus**Warning - be careful when activating Anti Virus keys as you are given 2 options, ADD or RENEW. Selecting ADD will increase the number of AV users, Selecting RENEW will increase the length of time that the AV will run for. If you have selected the wrong option you will need to email customer. You can also log a service request at https: //support. Give them the serial number of the Sonicwall device and details of the AV activation keys involved plus the number of users and the date it should expire and they will adjust the settings. Please note that upon registering/activating keys, you are deemed to have accepted them as correct, It is your responsibility to check that you have received the correct product and that you have applied them to the correct Sonicwall appliance, because once activated, they cannot be de- activated.
All Sonic. Wall help and documentation can be found at: http: //www. Email Security (Total. Secure)When adding an Email Security Total. Secure bundle to your appliance you will have 2 options - Upgrade or Renew. Upgrade will increase the user count, whereas Renew will extend the duration of the subscriptions. When activating the Total. Secure you should choose the correct option (Upgrade or Renew) to the Email Protection Subscription (Anti- Spam and Anti- Phishing) which should then update all the other services. Activating your License through the www. Sonic. Wall. com Registration Site: If you have not already done so, create a registration account on the Sonic. Wall products and services registration site located at: https: //www. Login to your my. Sonic. Wall. com account and select the registered Sonic. Wall Appliance to which you wish to apply the upgrade. Select the service or upgrade to activate from the list of Applicable Services. When prompted, enter the Activation Key provided above Please register all keys on www. TZ4. 00 Network Security Firewall Appliance. Features. These affordable firewalls let small businesses and home offices take full advantage of high- speed broadband, without compromising the highly effective protection needed to stop cyberattacks. Full- featured, advanced security. Deliver full- featured security that combines intrusion prevention, gateway anti- virus, anti- spyware, content filtering and anti- spam services, with intuitive, easy- to- use Sonic. Wall. The TZ Series firewalls also ensure bandwidth for critical business applications, while blocking unproductive applications. Broad, flexible, remote access. Provide mobile users with native VPN remote access clients for Apple. This unique client also supports the firewall’s capability to decontaminate threats from VPN traffic. Easy to deploy, all- in- one solution. Enjoy the convenience and affordability of deploying your TZ Series appliance as a Sonic. Wall Total. Secure. This combines the hardware and all the services needed for comprehensive network protection from viruses, spyware, worms, Trojans, key loggers and more—before they enter your network—and without the complexity of building your own security package. Wireless network security. Provide your employees, partners and customers with high- speed wireless access that’s secure and reliable. Sonic. Wall wireless network security solutions tightly integrate high- performance 8. U. S. Patents 7,3. Sonic. WALL Support Services . Gold Support. Exclusive to NSA 5. NSA 6. 60. 0 and Super. Massive 9. 00. 0 Series Next- Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely. With Gold Support, customers have around- the- clock access to seasoned support engineers at a Sonic. WALL Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their Sonic. WALL investment. Direct Access - 2. Sonic. WALL Enterprise TACAround- the- clock Support - 2. Web- based technical support. Software/Firmware Updates - for all software and firmware updates and upgrades. Hardware Replacement - Advance Exchange for replacement of defective hardware. Support Tools - for access to Sonic. WALL's electronic support tools. E- Class Support. Sonic. WALL E- Class Support 2. Sonic. WALL E- Class solutions. Available 2. 4x. 7, E- Class Support delivers the enterprise- class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. As an around- the- clock support service, E- Class Support includes: Direct Access - 2. Sonic. WALL Enterprise TACTelephone/Email/Web- based Support - 2. Web- based technical support. Software/Firmware Updates - for all software and firmware updates and upgrades. Hardware Replacement - Advance Exchange for replacement of defective hardware. Support Tools - for access to Sonic. WALL's electronic support tools. Silver Support. More than a traditional break- fix service, Sonic. WALL Silver Support is a multi- layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your Sonic. WALL solution performing optimally. Available in one- , two- and three- year agreements, Sonic. WALL Silver Support services include: Chat/Email/Web/Telephone Support - for technical assistance. Software/Firmware Updates - for all software and firmware updates and upgrades. Hardware Replacement - Advance Exchange for replacement of defective hardware. Support Tools - for access to Sonic. WALL's electronic support tools. Sonic. WALL Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x. Available in one- , two- and three- year agreements, Sonic. WALL Dynamic Support services include: Chat/ Email/Web/Telephone Support - for technical assistance. Software/Firmware Updates - for all software and firmware updates and upgrades. Hardware Replacement - Advance Exchange for replacement of defective hardware. Support Tools - for access to Sonic. WALL's electronic support tools. Silver Support 2. Dynamic Support 2. Silver 8x. 5 Support and Standard Support (8x. Monday through Friday, excluding holidays. Chat support is available 6: 0. Pacific Time Monday through Friday for firewall customers in N. America. 8: 0. 0 am - 5: 0. In North America: 8: 0. In Latin America: 8: 0. In Europe, Middle East and Africa: 9: 0. GMT +1 in the country where the product is registered. In Asia Pacific: 8: 0. In Japan: 5: 0. 0 pm - 2: 0. UTC/GMTNOTE: All Sonic. WALL hardware appliance products (other than E- Class products) purchased and registered prior to April 1, 2. Standard Support (8x. Sonic. WALL Comprehensive Global Management System (GMS) Support. For customers using Sonic. WALL Global Management System (GMS) to manage their distributed networks, there’s Sonic. WALL Comprehensive GMS. This umbrella support service delivers all the benefits of a Dynamic Support 2. Sonic. WALL appliance managed through a Sonic. WALL GMS deployment. Not only that, Comprehensive GMS provides support and software updates for the GMS application itself. And, because you’re purchasing a single co- terminus contract, there’s only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage. Please note: Sonic. WALL E- Class, Email Security and Third Generation solutions are NOT eligible for support coverage under a Comprehensive GMS support contract. Available Technical Resources. Regardless of your support contract, Sonic. WALL provides a wealth of online technical information. It’s a good idea to review this information prior to requesting support as you may find your issue easily resolved. Documentation. All of Sonic. WALL’s product documentation is freely available online in Adobe Acrobat format athttp: //www. Knowledge Portal. Sonic. WALL’s state- of- the- art Knowledge Base system is a simple- to- use system that gets you answers to installation, configuration and troubleshooting questions. The Knowledge Base is updated daily with the most current information about our network security, secure remote access, content security, backup and recovery, and policy and management solutions. The Forum Our online, moderated Forum is a great place to get technical assistance, ideas and suggestions from the Sonic. WALL user community. You’ll find The Forum at https: //forum. Use your My. Sonic. WALL. com account to log onto the Forum and post questions—and answers—to other Sonic. WALL users, customers and employees. Software and Firmware Updates Software and firmware downloads are available on the Download Center at My. Sonic. WALL. com. You will be presented with the list of updates you are entitled to when you select the . Professional Services. Sonic. WALL also provides a range of professional services to meet your needs, from our Remote Start- Up and Configuration Service to our traditional statement of work- based services. Please contact Sonic. Guard. com today for further information. Terms & Conditions: SONICWALL SUPPORT SERVICES GENERAL TERMS AND CONDITIONS: THE FOLLOWING ARE THE TERMS AND CONDITIONS UNDER WHICH SONICWALL, INC. BY PURCHASING AND/OR RECEIVING SONICWALL SUPPORT SERVICES YOU ACCEPT THESE TERMS AND CONDITIONS. Sonic. WALL Product Registration and Active Support Contract Required. Products for which support is requested must be registered with Sonic. WALL and covered by an active Sonic. WALL support contract. If your support contract is expired, please contact us today to reinstate support. If you do not have an active support contract, you should contact us now for assistance in purchasing a new support contract. Contacting Sonic. WALL to Open a Support Case. Sonic. WALL can be contacted to open a support case by any of the methods set forth on the Contact Support page or through your My. Sonic. WALL. com account. You will need the following information in order to create a support case: The serial number of the appliance or software solution. Your first and last name. Your email address. Your telephone number. A description of the problem. The severity of the problem. Advance Exchange. Sonic. WALL Hardware Product(s) that are covered under an active support contract are eligible for “Advance Exchange.” When a support case is called in for a Hardware issue and the Sonic. WALL representative determines a replacement part is necessary, an advance shipment of the applicable replacement part will be sent to the Customer in exchange for the defective part, before the defective part is returned (“Advance Exchange”). Customer shall be responsible for returning defective parts in accordance with the RMA Policy described in Section 4 below. If an acceptable return part is not received by Sonic. WALL within thirty (3. Return Material Authorization (“RMA”) number being provided, plus reasonable shipping time, an invoice for the replacement part(s) will be mailed to Customer. Customer agrees to pay any such invoice(s) Net 3. Sonic. WALL will automatically transfer the registration information and any subscription services Product on the defective part to the replacement unit. The replacement unit will include instructions for returning the defective part to Sonic. WALL which Customer must comply with to avoid being billed for the replacement part. RMA Policy. When the Sonic. WALL representative determines you require a replacement part under a support contract, and you are required to return the defective part, you will be provided with an RMA number for your reference and which needs to be provided with the part being returned. Sonic. WALL will pay the return shipping if the return is made in accordance with Sonic. WALL’s return shipping instructions. The replacement unit will include instructions for returning the defective part to Sonic. WALL which Customer must comply with to avoid being billed for the replacement part. Sonic. WALL reserves the right to invoice Customer for returned parts that show evidence of having been subjected to misuse and Customer agrees to pay such invoices. Customer is responsible for permanently deleting any and all of its data on the returned parts prior to the parts being shipped back to Sonic. WALL. Sonic. WALL shall neither be liable nor responsible for any data Customer leaves on the returned parts. For most geographic locations, the replacement unit shipment will be sent next- business day airfreight depending upon when the order is processed. Next business- day shipping is not available for all locations – please check with us or Sonic. WALL for determining whether next- business day shipping is available for your location. Shipment of replacement parts for Advance Replacement are routinely filled on the day that they are received if the RMA is processed before 1. PM Pacific Time (3: 0. PM GMT in Europe). If processed later, it will be sent out the next day. You may be asked to provide a credit card number or billing authorization to secure the return of the defective part to Sonic. WALL. In Europe, an RMA Purchase Order Fax form can be used instead of a credit card. Use of Refurbished Material.
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